Privacy Policy

Last Revised on January 20th, 2025

Welcome to All Voice Lab. This Privacy Policy applies to All Voice Lab services (the “Platform”), which include websites, software and related services accessed via any platform or device that link to this Privacy Policy. The Platform is provided and controlled by QUTRAN TECH PTE. LTD. with its registered address at 3 Fraser Street #04-23A DUO Tower Singapore (189352)(“All Voice Lab”, “we” or “us”).

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and otherwise process the personal information of users, and other individuals in connection with our Platform. If you do not agree with this policy, you should not use the Platform.

1. What information do we collect and use

Regarding the information we may gather about you:

  • Information Provided by You: Upon using our Platform, you furnish us with personal details such as your email address, User avatar, nickname. Additionally, this encompasses user-created content, and other materials you elect to upload onto our Platform.
  • Technical Information We Gather: In order to capture, track, and analyze crashes within the application, and improve its stability, Certain data is automatically collected when you interact with the Platform. This includes your IP address, location-related data, unique device identifiers, browsing history (with specifics on content viewed), mobile carrier info, time zone settings, device model, screen resolution, operating system, platform details, application list, and general usage patterns.
  • Behavioral Data Collection: To enhance the value of this product, we also monitor and collect information pertaining to your access and utilization of our Services, for instance, content you produce and upload via our Platform.
  • Use of Cookies and Similar Technologies: We, along with our service providers and business partners, employ cookies and similar technologies ("Cookies") to automatically gather information. This helps us measure and analyze your web page clicks and Platform usage, enhance your experience, and improve the Platform overall.

2. How we use your information

As explained below, we use your information to improve, support and administer the Platform, to allow you to use its functionalities, and to fulfill and enforce our Terms of Service.

  • To administer the Platform (i.e. to provide our Services to you) and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes (i.e. to guarantee the Platform’s stability and security) and to solicit your feedback;
  • To allow you to participate in interactive features of the Platform, when you choose to do so;
  • To enable our messenger service to function and you can choose to delete any information in this regard on your discretion via the clear cache function within the Platform’s settings;
  • To help us detect abuse, fraud, and illegal activity on the Platform;
  • To notify you about changes to our Services;
  • To communicate with you;
  • To provide you with user support;
  • To comply with applicable laws and requests made by regulatory authorities;
  • To enforce our terms, conditions and policies.

3. How we share your information

We share your information with the following parties:

  • Business Partners: We provide information and content to service providers who support our business, such as cloud service providers and providers of content moderation services to ensure that the Platform is a safe and enjoyable place and service providers that assist us in marketing the Platform.
  • For Legal Reasons: We will share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if such use is reasonably necessary to ensure the safety and security of our business, employees, and users.

4. What can you do with your information

If you have registered for an account, you may access and update certain personal information that you have provided to us by logging into your online account and using the features and functionalities available there.

You have rights and choices when it comes to your information. You may be afforded certain rights under applicable laws, which may include the right to access, delete, update, or rectify your data, to be informed of the processing of your data, to file complaints with authorities, and potentially other rights.

5. Where we store your personal information

Your information may be stored on servers located outside the country where you live, such as in Singapore. We maintain major servers around the world to bring you our services globally and continuously.

6. The security of your information

We take steps to ensure that your information is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted through the Platform.

7. How long will we keep your information

We use the following criteria to determine the period for which we will keep your information:

  • Legal obligation(s) under applicable law(s) and regulations to retain data for a certain period of time;
  • Our legitimate business purposes;
  • Disputes or potential disputes.

8. Information relating to children

The Platform is not directed at children under the minimum age in your country or region. If you're under the minimum age, please do not use our Services, and do not provide any personal information to us.

9. Privacy Policy update

We may update or modify this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this policy.

10. Contact

Questions, comments and requests regarding this Policy should be addressed to:

  • QUTRAN TECH PTE. LTD.
    Address: 3 FRASER STREET#04-23ADUO TOWER SINGAPORE (189352)
    Email Address: team@allvoicelab.com
    Attention: Privacy Policy.